Terms and Conditions

Please read these Terms and Conditions carefully before using the SingaporeVisa.org.sg website and services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Acceptance of Terms

By accessing and using SingaporeVisa.org.sg (the "Website"), you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. These terms apply to all users of the Website, including but not limited to browsers, applicants, and any other users who access or use the service. The Website is operated by SingaporeVisa.org.sg, and these terms constitute a legally binding agreement between you and our service.

2. Service Description

SingaporeVisa.org.sg provides an online platform to assist travelers with completing and submitting Singapore Arrival Card (SG Arrival Card) applications. Our service includes:

• Online application form completion assistance for SG Arrival Card submissions required by Singapore's Immigration and Checkpoints Authority (ICA)
• Document upload and secure storage facilities for passport copies and photographs
• Application review and verification services to ensure accuracy and completeness
• Submission processing and confirmation delivery via email
• Information and guidance regarding Singapore visa requirements and entry regulations
• Customer support and assistance throughout the application process

It is important to understand that we are an independent service provider and are not affiliated with, endorsed by, or officially connected to the Government of Singapore, Singapore's Immigration and Checkpoints Authority (ICA), or any other governmental agency. We provide application assistance services for a fee and do not guarantee entry to Singapore or approval of any visa applications.

3. User Responsibilities

When using our services, you agree to and are responsible for the following:

• Accuracy of Information: You must provide accurate, complete, and truthful information in all fields of the application form. Any false, misleading, or inaccurate information may result in application rejection, entry denial at Singapore immigration, or legal consequences.
• Valid Documentation: You are responsible for ensuring your passport is valid for at least 6 months from your intended date of entry to Singapore and that all uploaded documents are clear, legible, and authentic.
• Timely Submission: You can submit your application anytime before your travel date, even well in advance. Our service will process your SG Arrival Card at the appropriate time for your intended arrival. Early application is encouraged and gives you peace of mind.
• Compliance with Laws: You agree to comply with all applicable laws and regulations of Singapore and your country of origin. You understand that submitting false information to immigration authorities is a serious offense.
• Account Security: You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
• Prohibited Uses: You agree not to use our services for any unlawful purpose, to submit fraudulent applications, to impersonate others, or to interfere with the proper functioning of the Website.

4. Fees and Payment

Our service charges a processing fee for each SG Arrival Card application. The fee is clearly displayed on the Website before you proceed with payment. Current fees are available on our application page and are charged per traveler for group applications. The processing fee covers:

• Application form completion and verification assistance
• Secure document upload and storage services
• Application processing and submission services
• Email confirmation and customer support
• Platform maintenance and security measures

Payment must be made in full at the time of application submission. We accept major credit and debit cards through our secure Stripe payment gateway. All payments are processed in United States Dollars (USD). Processing fees are non-refundable except as specified in our Refund Policy. By making a payment, you authorize us to charge your payment method for the applicable fees.

5. No Guarantee of Entry

It is crucial to understand that an approved SG Arrival Card submission does NOT guarantee entry into Singapore. The final decision on whether to grant entry to Singapore rests entirely with Singapore's Immigration and Checkpoints Authority and immigration officers at the point of entry. Entry may be denied for various reasons including but not limited to:

• Insufficient passport validity or visa requirements not met
• Lack of return ticket or proof of onward travel
• Insufficient funds for the intended stay
• Previous immigration violations or criminal history
• Security concerns or suspicion of intent to violate immigration laws
• Failure to meet health or customs requirements
• Any other reason deemed appropriate by immigration authorities

We are not responsible for any consequences arising from entry denial, including lost travel expenses, accommodation bookings, or any other costs. Our service is limited to assisting with the completion and submission of the SG Arrival Card application form.

6. Processing Time and Delivery

We aim to process all SG Arrival Card applications within 24-48 hours of receiving your complete application and payment. Processing times are estimates and not guarantees. Actual processing time may vary based on application volume, completeness of submitted information, and other factors beyond our control. During peak travel seasons or holidays, processing may take longer.

Upon successful processing, you will receive a confirmation email to the email address provided in your application. It is your responsibility to ensure the email address provided is accurate and that you check your email regularly, including spam or junk folders. We are not responsible for delays or non-delivery caused by incorrect email addresses, email service provider issues, or spam filters.

7. Modifications and Cancellations

Once an application has been submitted and payment has been processed, modifications may be limited or not possible. If you need to make changes to your application:

• For minor corrections (such as accommodation address or contact information), contact us immediately at sg@visa.org.sg with your application reference number.
• For major errors (such as passport number, name, or date of birth), you may need to submit a new application with correct information.
• If your travel plans change significantly, you may need to submit a new application for the new travel dates.

Cancellation requests should be submitted to sg@visa.org.sg with your application reference number. Refunds for cancellations are subject to our Refund Policy and depend on the processing stage of your application.

8. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, videos, software, and compilation of content, is the property of SingaporeVisa.org.sg or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The Website design, structure, selection, coordination, expression, look and feel, and arrangement of content are exclusively owned by SingaporeVisa.org.sg.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without prior written consent, except for personal, non-commercial use. You may print or download portions of material for your own non-commercial use, provided you do not modify the material and retain all copyright and proprietary notices.

9. Data Privacy and Security

We take the privacy and security of your personal information seriously. Our collection, use, and protection of your personal data are governed by our Privacy Policy, which you should read in conjunction with these Terms and Conditions. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement industry-standard security measures to protect your personal information and documents, including SSL encryption, secure cloud storage via Vercel Blob, and secure payment processing through Stripe. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Limitation of Liability

To the fullest extent permitted by applicable law, SingaporeVisa.org.sg, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) our services
• Any conduct or content of any third party on the service
• Unauthorized access, use, or alteration of your transmissions or content
• Entry denial by Singapore immigration authorities
• Lost travel expenses, cancelled bookings, or other costs associated with travel disruption or entry denial
• Errors or omissions in any content or information provided through the service
• Technical failures, delays in processing, or system downtime

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid to us for the specific service giving rise to the claim.

11. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Website will function uninterrupted, secure, or error-free, that defects will be corrected, or that the Website or servers are free of viruses or other harmful components. We do not warrant or make any representations regarding the accuracy, reliability, or completeness of the content on the Website or the results that may be obtained from using the service.

12. Indemnification

You agree to defend, indemnify, and hold harmless SingaporeVisa.org.sg, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to the Website and services
• Your violation of any term of these Terms and Conditions
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your submitted information or documents caused damage to a third party or violated any law or regulation
• Provision of false, misleading, or inaccurate information in your application

13. Third-Party Links and Services

The Website may contain links to third-party websites or services that are not owned or controlled by SingaporeVisa.org.sg. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We use third-party services including Stripe for payment processing, Vercel for hosting, and Mailgun for email services. Your interactions with these third-party services are governed by their respective terms and privacy policies.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services.

14. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect by posting a notice on the Website or sending an email to registered users. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you should stop using the Website and services. We recommend that you review these Terms periodically for any changes.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with applicable international laws and regulations governing online services. Any disputes arising out of or relating to these Terms or the use of our services shall be resolved through good faith negotiations between the parties.

If a dispute cannot be resolved through negotiation, both parties agree to first attempt to resolve the dispute through mediation before pursuing formal legal action. Each party shall bear their own costs in connection with mediation.

16. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SingaporeVisa.org.sg regarding the use of our Website and services, superseding any prior agreements between you and SingaporeVisa.org.sg relating to your use of the Website or services.

18. Contact Information

If you have any questions, concerns, or complaints about these Terms and Conditions, or if you need to report a violation, please contact us at:

We will make every effort to respond to your inquiry within 2-3 business days.

19. Acknowledgment

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE OR SERVICES.