At SingaporeVisa.org.sg, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
Personal Identification Information
When you submit an SG Arrival Card application through our platform, we collect personal information that is required for processing your application, including:
Full name (as shown on passport)
Date of birth
Gender
Nationality and citizenship
Passport number, issue date, expiry date, and issuing country
We collect and store digital copies of documents you upload, including:
Passport bio-data page (photo and personal details page)
Recent passport-sized photographs
Payment Information
Payment transactions are processed through Stripe, a third-party payment processor. We do not directly collect or store your complete credit card information. Stripe collects and processes payment information including card numbers, billing addresses, and transaction details in accordance with their privacy policy. We receive and store limited payment information such as the last four digits of your card, transaction ID, and payment status for record-keeping purposes.
Note: All SGAC application processing fees are non-refundable under any circumstances. Please review our Refund Policy for complete details.
Usage and Technical Information
When you visit our website, we automatically collect certain information about your device and how you interact with our website, including:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Date and time of visits
2. How We Use Your Information
We use the information we collect for the following purposes:
Application Processing: To process your SG Arrival Card application, verify the accuracy and completeness of submitted information, and communicate with you regarding your application status.
Service Delivery: To provide you with confirmation emails, application reference numbers, and approved SG Arrival Card documentation.
Customer Support: To respond to your inquiries, provide customer service, and resolve technical issues or concerns you may have.
Payment Processing: To process your payment transactions securely and maintain records of payments for accounting and legal compliance purposes.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including cooperation with law enforcement or governmental authorities when legally required.
Service Improvement: To analyze usage patterns, improve our website functionality, enhance user experience, and develop new features and services.
Security: To detect, prevent, and address technical issues, fraudulent activities, security threats, or violations of our Terms and Conditions.
Communications: To send you important notices, updates about your application, changes to our terms or policies, and customer service messages.
3. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
Application Submission: We submit the information you provide to Singapore's Immigration and Checkpoints Authority (ICA) as part of your SG Arrival Card application. This is necessary to fulfill the service you requested.
Service Providers: We use trusted third-party service providers to help us operate our business and deliver services to you, including:
Vercel for website hosting and Vercel Blob for secure document storage
Stripe for secure payment processing
Mailgun for email delivery services
These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as court orders or government agencies). This includes compliance with national security or law enforcement requirements.
Business Transfers: If our business is sold, merged, or otherwise transferred to another entity, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, including preventing fraud or security threats.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) protocols with 256-bit encryption.
Secure Storage: Uploaded documents and application data are stored securely using Vercel Blob, a enterprise-grade cloud storage solution with built-in security features and access controls.
Payment Security: All payment transactions are processed through Stripe, a PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processor. We do not store your complete credit card information on our servers.
Access Controls: Access to personal information is restricted to authorized personnel only, who require the information to process your application and provide customer support.
Regular Security Audits: We regularly review and update our security practices to address new threats and maintain compliance with industry standards.
While we implement strong security measures, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we strive to use commercially acceptable means to protect your personal data.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Specifically:
Application Data: Your application information and uploaded documents are retained for a minimum period required for processing and records purposes, typically 12 months after your travel date or application submission.
Payment Records: Financial transaction records are retained for accounting and legal compliance purposes, typically for 7 years as required by applicable financial regulations.
Communication Records: Email communications and customer support interactions are retained for service quality and dispute resolution purposes.
After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies and applicable laws.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
Correction: You may request correction of inaccurate or incomplete personal information we hold about you.
Deletion: You may request deletion of your personal information, subject to certain legal exceptions such as records we are required to maintain for legal or regulatory compliance.
Objection: You may object to certain processing of your personal information, such as processing for marketing purposes (though we do not use your information for marketing without your consent).
Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at sg@visa.org.sg with your request and application reference number (if applicable). We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us remember your preferences and understand website usage patterns.
We use the following types of cookies:
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They include cookies that enable you to navigate the website and use its features.
Functional Cookies: These cookies remember your preferences and choices (such as language preferences) to provide you with a more personalized experience.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous information about website traffic and usage patterns.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of certain features on our website.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience and information. These third-party websites have their own privacy policies, and we do not accept any responsibility or liability for these policies or the content and practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit to understand how they collect, use, and share your information.
9. Children's Privacy
Our services are intended for adult users age 18 and over, or users traveling with adult supervision. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have information from or about a child under 13, please contact us at sg@visa.org.sg.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ from those in your country. By using our services and providing your information, you consent to the transfer of your information to facilities and servers located outside your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes that significantly affect how we collect, use, or share your personal information, we will notify you by posting a notice on our website or sending an email to registered users before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of those changes.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your rights regarding your personal information, please contact us at:
We take privacy concerns seriously and will respond to your inquiry as promptly as possible, typically within 2-3 business days.
13. Your Consent
By using our website and services, you consent to our collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
